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FAQ
FAQ
What if the parcel lost in the shipping?
How do I know that Payment is success?
Why my payment by credit card is failed?
Are your dvds copies?
Are your products sealed boxset?
How to make the secure verification for my payment card?
Why is the net speed very slow during the payment?
Whether secured code service charges or not ?
Why can?t my card pay normally?
How about the International cards payment process
What if the parcel lost in the shipping?
We now offer ONE chance of reship your order ,if the record on the tracking website shows "not delievered" .
How do I know that Payment is success?
When you had processed all the needed steps of check out ,please re-enter our website ,and then login ,click "my account" and you will find your new order there and the state of the order will be shown as "order created".

If your payment is success , the info from the bank will shown as "Approved or completed successfully",and the state will be changed to "order paid"when we approved your payment within 8 hours .

So ,if you find this message "Approved or completed successfully"shown in your order ,please DO NOT try to check out again as your payment is already success .
Why my payment by credit card is failed?
Some times ,if your card is not verified or dont have enough credit ,your payment will shown as "Do not honor" or"Not sufficient funds" or "Re-enter transaction"and etc ,so if you meet these problems ,please contact your bank to check your card and account and then make payment again .
Are your dvds copies?
All of our dvds are factory pressed and sealed ,and of couse NOT copies which can not be played in most regions .
Are your products sealed boxset?
All of our dvds will be shipped with the soft artworks ,without the plastic case and hard paper covers due to worldwide free shipping ,but you can choose "sealed boxset" when you check out.thank you for your understanding .
How to make the secure verification for my payment card?
You can apply for the secure payment verification on line.

The user holding the VISA card may directly enter http://www.visa.com/globalgateway/gg_selectcountry.html?retcountry=1 page to choose your national page to carry on the application. Usually enter the personal option and then choose visa security service. Then application is allowed on line. Certainly you can also use search engine, for instance fill visacard and English name of your coyntry at www.google.com and carrie on a fast search, then carrieon visa security search in our country visacard search engine page. The English customer may directly enter the http://www.visaeurope.com/iusevisa/uk.html page to apply, the American customer may directly enter the https://usa.visa.com/personal/security/vbv/index.html page to apply while the Canadian customer may directly enter the http://www.visa.ca/verified/card_howto.cfm page

The MASTER card usercan directly enter http://www.mastercard.com/us/index.html to choose the corresponding country to carry on this application in the page of your nation. Usuallychoose the mastercard secure code service option in cardholder service. Certainly you can also use search engine. For instance, fill in mastercard and your nation?s English name in www.google.com to carry on the fast search, then directly seeks secure code or safe shopping online in national mastercard search page.

The JCB card user may directly enter http://www.jcb.co.jp/Jsecure/whats.html#shikumi to examine the instruction of J/Secure.
Why is the net speed very slow during the payment?
When you submit your credit card information, the IPS platform is verifying the identity to the relevant bank through 128 key encryption,.Moreover, if your credit card is issued by an overseas bank, the network itself will also delay certain time about 10 seconds.
Whether secured code service charges or not ?
It does not charge any fee to increase this service.
Why can?t my card pay normally?
If your VISA, MASTER, the JCB card in hand is effective, the main reason is that you have not done the 3D verification. The so-called 3d verification is free service provided by the credit card company to guarantee the secure online shopping for customers. You may directly request your sending card bank to add this kind of service by telephone. In terms of VISA card, this service is called verified by visa service, and in terms of MasterCard it is called MasterCard secure code service and J/Secure service in terms of JCB card. Actually this will provides you with one secure code to guarantee your personally use of this card, and to avoid the occurrence of fraud.
How about the International cards payment process
Click on ?the ips international card payment ", chooses the payment way of VISA, MasterCard or the JCB
Input your international card number, term of validity, CVV2 and your name, IPS will connect the relevant bank to check whether your international card has already registered " the 3D verification " service

Transaction processing, please wait... (Connecting the bank, encryption transmitting), or Transaction Proceeding, Please Wait... (Connecting the bank, encryption transmitting)

Then will appear the ?verified by VISA " window from the relevant bank, please check whether your personal guarantee information is correct or not, in order to confirm that you are proceeding the transaction with the relevant bank, and then input and submit your ?verified by VISA? code

After the verification, the relevant bank will confirm your payment, if successful, immediately will pop up the Taking goods page provided by the shopping website
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