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FAQ
FAQ
How to Make Payment?
How about if I am making a big order
How to contact you?
What do I need to do if I would like to make payment by Western Union money transfer.
What is the minimum order requirement ?
Is there any other fee?
What is the policy on the pre-order and larger orders?
What is included in one DVD product?
What can I do if the DVDs I received damaged or can not be played in my region ?
What is the refund policy?
How to Make Payment?
You can make payment both by Credit Card and Western Union money transfer .
How about if I am making a big order
If you are making a big order of more than 1000 dvds ,you should contact with us one or two days before ,we would make preparation about this ,and we will ship you order in small packages.
How to contact you?
You can contact us by MSN
Email send some message on the website ,we will reply you within 8 working hours.
What do I need to do if I would like to make payment by Western Union money transfer.
You will need to contact with us by MSN or Email ,and we will ask for the Money Transfer Control Number ,the sender?s full name ,the sender?s country ,how much money had been sent .Please do NOT send this information to any other person and do NOT send this information on our website.
What is the minimum order requirement ?
10 DVDs in one order is needed as we do wholesale ,but you will not need to choose 10 DVDs the same title ,you can choose 10 different titles
Is there any other fee?
There would be no extra fees. If you make an order of 100 DVDs ,you need only pay $310 ,no more fees
What is the policy on the pre-order and larger orders?
Order more than 500 on one title need to contact us one or two days before ,and pre-order is accepted but need to contact us first.
What is included in one DVD product?
It will have one hard cover ,one soft cover ,one disc with pouches. It will not had any keepcase it would reduce the weight on deliver .You can seal the DVDs by your own DVD keepcase you can find how to seal it with plastic membrane on our website.
What can I do if the DVDs I received damaged or can not be played in my region ?
We can exchange them free for you .Our DVDs are for all regions ,you can try to play the DVD on other DVD player. More infos about NTSC and PAL ,please search it in our FAQ.
What is the refund policy?
We can make the refund immediately when we received your request before your order is NOT shipped .If the order had been shipped , and you do not like it ,we can refund it as soon as you mailed the DVDs back to us .All the refund online would take about two weeks or more to reach you ,as the speed between banks is somewhat slow.
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